All sales are final. No returns, refunds or exchanges are accepted.

Damaged or Defective products: Contact us within 24 hours of delivery at Dulce@bvddieminks.com with clear pictures, order number, and packaging slip. We will inspect and determine eligibility for replacement or store credit. Items must be in original condition, unopened, and unused to be eligible to be replaced or issued store credit.

If we approve a return, we’ll provide a return label for shipping the item(s) back to us. Please note that you are responsible for any packaging or mailing issues that may arise during transit.

Important Notes:

Failure to report damages or issues within 3 days of delivery may void eligibility for resolution. Contact us for any products or order issues: no DM’S or text for damaged or incorrect item issues.

Order Accuracy:

Please double-check your order carefully before completing the checkout. Once an order is placed, no changes can be made. We cannot accept responsibility for incorrect items due to user error and no refunds or exchanges will be issued in such cases.

We’d love to hear from you! Share your thoughts on our customer service, products, website, or anything else. Your feedback and suggestions are greatly appreciated. When emailing please include your name, email address, and phone number.

Dulce@bvddieminks.com

Processing Times: Orders are shipped within 1-3 business days. Pickup orders are ready in 3-4 business days and must be picked up within 7 business days to avoid cancellation and forfeiture of refund.

Shipping Times: We ship Monday-Friday, excluding holidays.

• Standard: 3-6 Business Days (UPSP)
• Express: 1-3 Business Days (UPSP)
• Overnight: Available Monday-Thursday, must be placed by 2pm CST.

International Shipping:

We are not responsible for import taxes, tariff duties, lost or stolen packages. Please track your packages and be available for delivery. Once a package shows as “delivered”, we cannot reship or issue refunds. For missing packages, contact UPSP after 14 days for further assistance.

Returned Packages:

If your package is returned to us due to:

• Invalid or incomplete address
• Undeliverable by the carrier
• Refusal by the customer

You will be notified and given the option to:

Reship your order within 2 days, with a fee of

• $10 for Standard Shipping
• $20 for Express Shipping

Receive store credit for the order value, minus shipping cost.

Important Notes:

We are not responsible for lost, misplaced, or incorrectly delivered shipments due to incorrect address information.

Once we provide your tracking number, the package is no longer our responsibility. You will need to contact the shipping company to resolve any issues. All sale, promo, and clearance items are final sale and not eligible for return, exchange, or refund.